Refund & Returns Policy
At Woodino, we specialize in handcrafted wooden products made with precision and care. Due to the nature of our products, we follow a strict return and refund policy.
1. Returns Eligibility
Returns are accepted only in the following cases:
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Product received is damaged during transit
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Wrong product has been delivered
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Product has a manufacturing defect
Conditions:
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Request must be raised within 48 hours of delivery
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Unboxing video is mandatory as proof
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Product must be unused and in original packaging
2. Strict No Return for Size Issues
We maintain complete transparency by clearly mentioning product dimensions on every product page.
No return, refund, or exchange will be accepted if the issue is related to product size or dimension misunderstanding.
Customers are strongly advised to:
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Check dimensions carefully before ordering
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Visualize the size using scale or reference
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Contact us before purchase if unsure
3. Non-Returnable Conditions
Returns/refunds are not applicable in the following cases:
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Size-related concerns (when size is already mentioned)
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Change of mind after purchase
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Minor color or grain variations (natural in wood)
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Customized or made-to-order products
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Damage caused due to misuse or improper handling
4. Refund Policy
If a return is approved:
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Refund will be processed within 5–7 business days
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Refund will be issued to the original payment method or via bank transfer
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Shipping charges are non-refundable
5. Replacement Policy
For eligible cases:
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Replacement will be provided at no extra cost
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If replacement is not available, refund will be issued
6. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Orders once processed or shipped cannot be cancelled
7. Important Note
All products are handcrafted, and slight variations in finish, color, or texture are natural and not considered defects.
8. Contact Us
For any queries:
Email: cc@woodino.com
WhatsApp: +91-9458-204004
