FAQ

At Woodino, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, our returns policy is here to help:

1. Eligibility: Returns are accepted within 30 days of the delivery date. Items must be unused, in their original condition, and with all original packaging.

2. Customized Products: Due to the nature of customized wooden items, returns or exchanges are not available unless the product is defective or damaged upon arrival.

3. How to Return: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

4. Refunds: Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

5. Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.

6. Exchanges: If you wish to exchange an item, please contact us to arrange for the exchange after the original item is returned.

We apologize for the inconvenience if you received an incorrect item. Please follow these steps to resolve the issue:

1. Contact Us: As soon as you notice the mistake, reach out to our customer support team via [email/phone/contact form]. Provide your order number and a brief description of the incorrect item you received.

2. Verification: Our team will review your order and may ask for a photo of the item you received to verify the error.

3. Replacement Process: Once we confirm the mistake, we will immediately arrange for the correct item to be sent to you at no additional cost. We’ll also provide instructions on how to return the incorrect item, if necessary.

4. Return Shipping: If a return is required, we’ll cover the return shipping costs to ensure the process is hassle-free for you.

We take great care in packing and shipping our products, but mistakes can happen. We appreciate your understanding and are committed to making things right as quickly as possible.

We’re sorry to hear that your order arrived damaged. Please follow these steps so we can resolve the issue promptly:

1. Document the Damage: As soon as you notice the damage, please take clear photos of the item, including the damaged area and the packaging it arrived in.

2. Contact Us: Reach out to our customer support team via [email/phone/contact form] within 7 days of receiving your order. Provide your order number, a brief description of the damage, and attach the photos you took.

3. Review and Resolution: Our team will review your case and determine the best course of action, whether it’s sending a replacement, issuing a refund, or offering store credit.

4. Return Process: Depending on the situation, we may arrange for the return of the damaged item at no cost to you. We’ll provide instructions on how to proceed.

5. Replacement Shipping: If a replacement is needed, we will expedite the process to get your new item to you as quickly as possible.

We take great care in packaging our products, but sometimes things can go wrong during shipping. We appreciate your understanding and will work quickly to make it right.

Once your return has been authorized by our customer support team, please send the item to the following address:

Woodino Returns Department
Street No. 4, New Samrat Vikram Colony, New 62 Foota Road,
Saharanpur, Uttar Pradesh, 247001 (India)

Important Tips:

• Include Your Return Authorization Number: Make sure to include the return authorization number provided by our team inside the package. This helps us process your return quickly.
• Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using the original packaging if possible.
• Shipping Method: We suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you have any further questions or need additional assistance, please don’t hesitate to contact our customer support team.

We’re here to help with any questions or issues you may have. Here’s how you can reach our customer support team:

1. Contact Form: Visit our Contact Us page and fill out the contact form with your details and a brief description of your inquiry. Our team will get back to you as soon as possible.

2. Email: Send us an email at support@woodino.com. Please include your order number and any relevant information so we can assist you promptly.

3. Phone: Call our customer support hotline at [Your Phone Number] during business hours, [Your Business Hours and Time Zone]. We’re happy to assist you directly over the phone.

4. Live Chat: If you need immediate assistance, try our live chat feature available on our website during business hours. Just click on the chat icon at the bottom of the page.
   
   No matter how you choose to contact us, our team is dedicated to providing you with the best possible service. We’re here to ensure you have a great experience with Woodino!

If you realize that you’ve entered an incorrect shipping address, please contact us immediately. Here’s what you can do:

1. Contact Us Quickly: Reach out to our customer support team as soon as possible via [email/phone/contact form]. Provide your order number and the correct shipping address. If your order hasn’t been processed yet, we’ll update the address for you.

2. Order Already Shipped: If your order has already been shipped, we will do our best to assist you, but unfortunately, we cannot guarantee changes after the order has left our facility. You may need to contact the shipping carrier directly to request a redirection or hold at the nearest facility.

3. Undeliverable Packages: If the package is returned to us due to an incorrect address, we will contact you to arrange reshipment to the correct address. Please note that additional shipping charges may apply.

4. Avoiding Future Issues: Double-check your shipping information at checkout to avoid any delays or issues with your delivery.

We understand that mistakes happen, and we’ll do everything we can to help get your order to the right place.

We understand that plans can change. Here’s what you need to know if you wish to change or cancel an order:

1. Contact Us Immediately: If you need to change or cancel your order, please contact our customer support team as soon as possible via [email/phone/contact form]. Include your order number and details of the change or cancellation you wish to make.

2. Order Processing Time: If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. This might include changing items, updating shipping details, or canceling the order altogether.

3. Orders Already Shipped: Once an order has been processed and shipped, changes or cancellations are unfortunately not possible. In this case, you may need to follow our returns process after receiving the item.

4. Customized Orders: Please note that customized or personalized items may not be eligible for changes or cancellations once production has begun. Contact us quickly if you need to make any adjustments.

5. Refunds: If your order is successfully canceled before it ships, we will issue a full refund to your original payment method. Please allow a few business days for the refund to process.

We recommend double-checking your order details at checkout to ensure everything is correct. However, if you need assistance, our team is here to help!

Yes, you can pre-order items that are currently sold out! Here’s how it works:

1. Check Availability: If an item is sold out but available for pre-order, you’ll find a “Pre-Order” option on the product page. This indicates that the item is expected to be restocked soon.

2. Pre-Order Process: To pre-order, simply select the item, choose any available options (such as size or color), and complete the checkout process as usual. Your order will be processed and shipped as soon as the item is back in stock.

3. Expected Restock Date: We will provide an estimated restock date on the product page or in the order confirmation email. Please note that this date is an estimate and may vary based on availability.

4. Order Updates: We’ll keep you informed with updates on your pre-order status and notify you when your item is ready to ship.

5. Payment: Payment for pre-orders is typically processed at the time of purchase. If the item is not available by the expected date, we will offer a refund or alternative options.

If you have any questions about pre-ordering or need assistance, please don’t hesitate to contact our customer support team. We’re here to help!