At Woodino, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely pleased with your order, our Return and Refund Policy provides a straightforward process for returns and refunds.
Eligibility for Returns:
- Items must be returned within 7 days of delivery.
- Products should be unused, in their original packaging, and in the same condition as when you received them.
- Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
Return Process:
- To initiate a return, please contact our customer service team with your order details.
- Once your return is approved, you will receive instructions on how to return the item.
Refunds:
- Upon receipt and inspection of the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery.
- We will arrange for a replacement or a full refund, including any shipping charges, at no extra cost to you.
Your satisfaction is our priority, and we are here to assist you with any concerns regarding your order.